Shopping Accident – What Should You Do?

Date Posted: January 24, 2023

Supermarket Aisles

One of the many things we Brits enjoy doing is shopping. At least once a week millions of UK citizens visit supermarkets, shopping centres, and malls. All of these places are supposed to be safe, warm, and welcoming for customers. However, with so many visitors every day, it might be challenging to keep all the areas of the shopping centre safe. Sometimes shopping accidents can happen and today we will further discuss the most common causes and what to do after a supermarket accident.

Common Causes of Supermarket Accidents

From a legal perspective, accidents at supermarkets may be due to the customer’s fault or the shopping centre’s fault. In the first case, a customer might not be looking where they are going for example and as a result, they slip or trip which can cause injuries. However, the majority of accidents happen because the staff or management of supermarkets fails to keep the shopping area safe for customers.

Caution wet floor sign on the pavement

The most common causes of accidents while shopping is:

Slipping on wet floor or products where there are no signs warning customers about the potential danger
Tripping over packaging, cables, and other obstacles
Injuries from items that fell from the shelves
Injury caused by a defective supermarket trolley
Injuries caused by poor car parking surfaces

What To Do If You Have Had An Accident At A Supermarket?

If you were unlucky to have an accident whilst shopping, there are certain things you might want to do.

  • Never say “it’s ok” or “it’s my fault” unless you are 100% sure it was your fault. Legally, you should not admit liability without having a consultation with a legal expert. Nowadays, consultations usually do not cost – for example, Claims 24 provides a free initial consultation for anyone who has been involved in an accident. Just call us and we will advise you about further steps and whether you are entitled to claim.
  • If someone has seen your accident, take the contact details of any witnesses to help support your claim.
  • Report the accident to the store manager and fill out an accident report form.
  • If you can, take some pictures of the accident place and your injuries.
  • Visit your GP even if you feel fine at the moment to document any new injuries and as evidence, the accident occurred.

Who is Responsible for Accidents That Occur At A Supermarket?

Under the Occupiers Liability Act 1957, all supermarkets, shopping centers, malls, and other places of shopping are responsible for keeping the place safe both for its customers and employees. Therefore, if you have had an accident because a supermarket’s management and staff failed to keep the place safe for customers, you might be able to claim compensation. If you are unsure whether you would be eligible, call Claims 24 today for information and advice.

How to Make An Occupier’s Liability Claim?

Simply contact us via phone, email, or online inquiry using our website and we will help you with your claim. Contact us today or read more about supermarket accident claims.

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