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Frequently Asked Questions

Below you can find a list of our most popular questions and our responses. Please feel free to give us a call if you have a question that we have not answered and we will be happy to help!

How long do I have to make a claim?

You typically have around 3 years to start your injury claim and the time is counted from the date of your accident.

There are exceptions to the three-year rule in some cases, so if you think you might have a claim we advise you to contact us as soon as possible so we can determine your chances for successful compensation.

How much compensation could I receive?

The amount of compensation varies depending on the accident, illness, and individual situation as each person can be affected differently. As the amount varies case to case, our personal injury solicitors can assess your situation and provide you with a more accurate quote when you call us.

For a quick estimate on how much you could be entitled to, why not visit our 'How To Claim' section and try the claims calculator?

What can I claim for?

Depending on your case you can claim for both general and special losses.
General losses include the amount of pain and suffering the injury caused which will be set by a medical expert after an examination.

Special losses include:
• Travel Expenses
• Medical Care & Prescription Costs
• Rehabilitation
• Loss of Earnings
• Household Assistance & Adaptations
• Vehicle Damage

Can I make a claim for someone else?

Our clients are welcome to make compensation claims on behalf of their children or provide claim details of their friends and relatives with who they were with.

We appreciate how difficult it can be if your child has been injured in an accident and are in pain or traumatised by their experience.

If your child is under 18 then you can still claim compensation on their behalf and claims 24 are here to help. We understand the impact an can have on a child's life which is why it is imperative they get the compensation they deserve to get the ongoing help and support they need.

If you have also been affected by your child's involvement in an accident and have had to take time off work to support and care for them, you may also be entitled to compensation to cover the financial impact on your own life.

Contact claims 24 today for advice and support on starting your claim and see how we can help you.

What should I do if I've been injured?

There are several things you can do to help support your case if you have been injured or been involved in an accident and feel you may be entitled to make a claim:

• Gather photographic evidence: clear pictures of the accident area can be really helpful although it may not always be possible
• Obtain witness statements: these help us build your claim
• Record any injury details and/or symptoms: This will support any medical evidence and show the rate of your recovery.
• Record any financial losses: This includes any expenses you’ve personally made as a direct result of your injury.

What will it cost me to make a claim?

Claims 24 work on a no win - no fee basis.

No win, No fee is a risk-free way of getting compensation for an injury or illness that wasn't your fault.

It means there are no upfront costs, and there are no legal fees to be paid in the unlikely event that your claim is unsuccessful.

If you win your claim, we will make the following deductions:
• A success fee for winning
• Your solicitor's fee
• The 3rd party normally cover all legal costs and expenses but if there is a shortfall, then this may also be deducted from your compensation.

We believe there should be no surprises when making a claim with us, so anything you need to know when making a decision will be made clear from the get-go. Come and talk to us for free for impartial advice.

How long will it take to settle my claim?

The average time from the moment you contact Claims 24 till the moment you receive a check from us is 6-8 months.

However, every situation is different and the timeframe depends on many factors – one of them is your collaboration with us.

By providing all the correct information and attending all of the medical appointments which we arrange for you, our solicitors will be able to build a strong case on your behalf resulting in a quick, efficent payout.

Therefore, we kindly ask to help us, and we will help you – because together we can achieve more.

Can I make a claim if I am at fault?

If you are 100% to blame for the accident, unfortunately, there is no legal basis to make a claim. However, there are times when you might be partially at fault and in this case you might have a chance to claim and split the compensation on a 50/50 basis.

Contact us and one of our qualified claim handlers will talk to you for advice on whether you have the potential for a successful claim.

Should I claim if a friend or relative was driving and caused the accident?

Road traffic accidents can cause physical injury, stress, and sometimes an absence of work resulting in loss of earnings. Furthermore, some people experience a fear of being in a vehicle due to psychological trauma. Therefore, we understand that you might not want to claim against your friend or relative.

However, there are a few things you should know which might change the situation.

Most passengers are afraid to claim because they think that driver needs to pay the compensation from their own pocket. However, it is the insurance company which pays the compensation, therefore you do not need to worry about your friend’s or relative’s finances. Insurance premium is another sensitive topic when speaking about compensation claims. It is very likely that the fault driver’s insurance will increase, but getting the support you need to recover from injuries following a car accident is paramount as they can have long lasting results to your lifestyle and affect those around you too.

What is the process for making a claim?

1. Call us or fill out our form
The first step is simple. All you have to do is get in contact and a member of our team will discuss your accident/ injury with you. We will gather information regarding your claim and advise you on how best to proceed.

2. Complete Claim Requirements
Once we have all the details of your case, we will put together your claim and manage your case from the first day to the last. You can be assured that we will do everything in our power to get you the compensation you deserve.

3. Receive Compensation
Once your claim has been successful, we will send your compensation to you! If we don't win, we won't charge you a penny. You can be sure you'll get every penny of your compensation as our fees are paid for by the party at fault!

For more information on how to claim and an indepth process, visit our 'How To Claim' page.

What is classed as a medical negligence claim?

Medical Negligence is a wide umbrella term covering various claims. These claims vary in type and severity.

Below you can see common examples that we typically deal with:
• Baby / Mother Injuries
• Sedative / Anaesthetic Injury
• Orthopaedic Health Centre Errors
• False Diagnosis
• Failed Cancer Diagnosis
• Delays in Cancer Diagnosis
• Prescription Mistakes
• GP & NHS Neglect Claims
• Cosmetic Surgery
• Misdiagnosed Ectopic Pregnancy
• Hip & Knee Surgical Error

What is Cerebral Palsy?

The most common form of birth injury to the child is Cerberal Palsy.

Cerebral Palsy is a condition in the part of the brain that controls muscles. The condition can arise if the brain develops unusually, or is damaged before, throughout, or shortly after birth.

Cerebral Palsy claims in England & Wales are typically made if there are problems during the delivery of the baby. Stress indicates that the child could be deprived of oxygen, which could cause lasting brain damage. any signals like this are acted upon immediately by healthcare professionals.

• Decrease in the movement of a patient caused by stiff or feeble muscles.
• Sore muscle spasms/tremors.
• Complexity holding a straight position.
• Speech and breathing difficulties.
• Poor coordination and spatial consciousness.

If your child has been affected by Cerebral Palsy due to a delay in action by healthcare professionals or birth injury then you may be eligible to claim. The compensation we help recover gives your child the opportunity to receive the required financial funds to ensure they can receive the best care, treatment, therapies & housing to certify that they achieve their potential.

What is medical misdiagnosis?

Most people relate misdiagnosis to being diagnosed with the wrong illness/ disease or being undiagnosed resulting in a delay of treatment.

However in reality there are two main forms of misdiagnosis:

• Undiagnosed illness - This could result in a delay of treatment causing unnecessary pain over a long period and be potentially fatal for someone. Being undiagnosed for a long time can also cause distress due to having multiple appointments with no success and feeling frustrated.

• False diagnosis - This could be a severe illness being labeled as less serious resulting in the wrong medication and treatment being given causing long-lasting effects on one’s life. This could also be a less severe illness being diagnosed as severe resulting in unnecessary medication and treatment being done. Not including all the emotional and mental damage, this could have caused to your life.

What is dental negligence?

Dental negligence is when your dental health professional has caused, worsened, or overlooked a dental problem or disease you have.

You could be eligible to claim if you have suffered a physical injury or have incurred financial loss due to an accident or oversight made by your dental professional.

Common examples are:
• Cosmetic dentistry claims
• Oral cancer claims
• Nerve injury claims
• Periodontal disease claims

Don't see the answer to your question?

Our team are happy to help. Drop an email or give us a call and we'll answer any questions or queries you may have!