Holiday Illness Claims
If you were away on a package holiday that you booked through a tour operator and you suffered an illness, you are eligible to make a claim against the tour operator with whom you booked the package holiday.
Am I Entitled To Make A Claim?
Under The Package Travel, Package Holidays, and Package Tours Regulations 1992 UK Tour Operators have a legal duty to ensure the hotels they provide as part of their package holidays meet the following:
• Health & Safety
• Food Safety
• General Hygiene standard
If you have suffered an illness due to the poor hygiene in the kitchen, swimming pool areas or, bedrooms of the hotel then this is classed as negligence.
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Holiday Illness Claims
Whatever the circumstances of your accident, Claims 24 are here to help.
Food Poisoning Claims
Food poisoning is an illness caused by eating contaminated food. In most cases we receive food poisoning claims from our clients who have suffered from foods contaminated by bacteria including Salmonella or E. coli and Norovirus.
Read MorePool Bugs Claims
Pool bugs are also referred to as recreational water illnesses (RWI) and contrary to popular belief, chlorine does not kill all germs instantly. There are germs today that are very tolerant to chlorine and were not known to cause human disease until recently. Once these germs get in the pool, it can take anywhere from minutes to days for chlorine to kill them. Swallowing just a little water that contains these germs can make you sick.
Read MoreParasitic Infections Claims
Whilst on a package holiday abroad, parasitic infections can be spread in several ways. For example, protozoa and helminths can be spread through contaminated water, food, waste, soil, and blood.
Read MoreBed Bugs Claims
Bed Bugs scientifically known as Cimex lectularius are small insects that reside in cracks around your bed mainly under fitted sheets and in the corners of a mattress.
Bed bugs or cimicosis can be infected with at least 28 human pathogens and their bites can lead to a range of skin symptoms from no visible effects to prominent blisters.
Frequently Asked Questions
When can I claim for holiday illness?
To make a Holiday Illness Claim under The Package Travel, Package Holidays and Package Tours Regulations 1992, the tour operator must be based in the UK and have provided you with a ‘Package Holiday’. This is will be stipulated on the ATOL Certificate that you will receive from the tour operator. If you booked a flight-plus or hotel-only holiday then you are not entitled to claim under these regulations.
If the illness you have suffered is believed to be due to the negligence of the hotel abroad, we can help you claim against the tour operator you booked your holiday with by establishing that they have failed to provide a high English standard of reasonable care and that they lacked care and fell below a reasonable standard in the service they provided.
How long do I have to make a claim?
You typically have around 3 years to start your holidayt illness claim from the date of the incident.
There are exceptions to the three-year rule in some cases, so if you think you might have a claim we advise you to contact us as soon as possible so we can determine your chances for successful compensation.
How much compensation could I receive?
The amount of compensation varies depending on the type of illness, the severity of the injury, and the individual situation as each person can be affected differently.
As the amount varies case to case, our personal injury solicitors can assess your situation and provide you with a more accurate quote. For a quick estimate on how much you could be entitled to, why not visit our claims calculator?
What can I claim for?
Depending on your case you can claim for both general and special losses.
General losses include the amount of pain and suffering the injury caused which will be set by a medical expert after an examination.
Special losses include:
• Travel Expenses
• Medical Care & Prescription Costs
• Rehabilitation
• Loss of Earnings
• Household Assistance & Adaptations
