Personal Injury Claims UK

You typically have around 3 years to start your personal injury claim and the time is counted from the date of your accident. If the date of your accident is approaching limitation, we can apply for an extension in most cases to ensure you do not lose the right to claim.
There are exceptions to the three-year rule in some cases, so if you think you might have a claim we advise you to contact us as soon as possible so we can determine your chances for successful compensation.

If you are making a claim for an accident at work then there are 3 main exceptions to the three-year rule:

• Mental Capacity – if your loved one no longer has the mental capacity to make a claim themselves
• Working Abroad – if your accident happened while you were working abroad.
• Defective Work Equipment – if your injury was caused by equipment that had a manufacturing defect.

The amount of compensation varies depending on the type of accident, the severity of the illness or injury, and the individual situation as each person can be affected differently.

As the amount varies case to case, our personal injury solicitors can assess your situation and provide you with a more accurate quote. For a quick estimate on how much you could be entitled to, why not visit our claims calculator?

When it comes to personal injury claims, compensation is generally split into two parts: general damages and special damages.

• General damages cover the pain, suffering, and loss of enjoyment of life caused by your injury. The amount you receive is based on guidelines set by the Judicial College, which recommend different compensation levels depending on how serious your injury is and how it has impacted your daily life. For example, someone who suffers a minor injury such as whiplash will usually receive a lower award than someone who has experienced a life-altering injury.

• Special damages relate to the financial impact of your injury. These can include medical bills, physiotherapy, prescription costs, travel expenses, rehabilitation, loss of earnings (including future earnings or pension), aid and equipment, and even the cost of care provided by friends or family during your recovery. If you’re likely to face ongoing or future expenses due to your injury, these can also be claimed—provided they’re supported by medical evidence.

Every case is unique, and your compensation will depend on the specific circumstances and evidence provided. If you’re unsure what you might be able to claim for, our team is here to help guide you through the process.

Depending on your case you can claim for both general and special damages.
General damages are made up of the pain, suffering and loss of amenities due to the injury caused. This will be detailed in the medical report written by the medical expert following an independent examination.

Special damages:

• Travel Expenses
• Medical Care & Prescription Costs
• Rehabilitation
• Loss of Earnings
• Household Assistance & Adaptations
• Vehicle Damage
• Vehicle Hire, Storage & Recovery Charges
• Any other out-of-pocket expenses

Compensation plays a vital role in the recovery process following an injury. Beyond helping you handle immediate financial burdens—such as medical bills or loss of earnings—it also provides recognition for the impact the incident has had on your life. For many, receiving compensation offers reassurance that their suffering has been acknowledged, making it easier to focus on healing and moving forward. Ultimately, it’s about restoring both your financial stability and your peace of mind.

Understanding the language used in personal injury claims can make the whole process a bit less daunting. Here’s a quick guide to some common terms you’ll likely encounter:

• Claimant: You, or the person making the personal injury claim after an accident or illness.
• Defendant: The individual, business, or organisation you believe is responsible for your injury or illness.
• Duty of Care: This is the legal obligation for someone (like your employer, a shop owner, or a local council) to take reasonable steps to keep you and others safe.
• Negligence: If someone fails in their duty of care and that failure causes harm, this is known as negligence.
• Damages: These are the financial compensation amounts you might be awarded for your pain, suffering, and financial losses connected to your injury.

If any of these terms are confusing or you’re unsure how they apply to your situation, our team is here to clarify and support you every step of the way.

Yes. You can make a claim on behalf of a child under the age of 18 and/or if the claimant lacks the mental capacity. For all other claims, you are welcome to make an enquiry via our website or our contact centre for information which may assist your friend/relative who has been involved in an accident.

To put it simply, you cannot claim against yourself. If you are 100% sure that you are the only one to blame for an accident, injury, illness or misdiagnosis then unfortunately you can not make a claim. However, if it was a road traffic accident, any other people who were travelling with you and suffered injuries can make a claim. If liability was split (50/50) then you are able to make a claim for 50% of the total value of your claim.

In some types of situations, one or another party can be at partial fault. If you think this might be the case, we advise you to contact us for a free consultation where we will distinguish your chances to claim.

There are several things you can do to help support your case if you have been injured or been involved in an accident and feel you may be entitled to make a claim:

• Gather photographic evidence: clear pictures of the accident area can be really helpful although it may not always be possible
• Obtain witness statements: these help us build your claim
• Record any injury details and/or symptoms: This will support any medical evidence and show the rate of your recovery.
• Record any financial losses: This includes any expenses you’ve personally made as a direct result of your injury.

If you have been injured at the workplace then you should also:

•Ask for help: A trusted colleague or your trade union representative can help you sort things out.

Claims 24 work on a no-win – no-fee basis.
No win, No fee is a risk-free way of getting compensation for an injury or illness that wasn’t your fault.
It means there are no upfront costs, and there are no legal fees to be paid in the unlikely event that your claim is unsuccessful.

If you win your claim, we may make the following deductions:
• A success fee of between 25% for winning – could be more in some cases
• The solicitor’s fee if this is unrecoverable – this is usually capped to a success fee
• The 3rd party insurers normally cover all legal fees, disbursements and expenses but if there is a shortfall, then this may be deducted from your compensation as a success fee usually capped at 25%

We believe there should be no surprises when making a claim with us, so anything you need to know when making a decision will be made clear from the get-go. Come and talk to us for free for impartial advice.

The average time from the moment you contact Claims 24 till the moment you receive your compensation payout is 6-8 months.
However, every situation is different and the time frame depends on many factors – one of them is your co=operation with us.

By providing all the correct information and attending all of the medical appointments on time (which we arrange for you), your file handler will be able to build a strong case on your behalf resulting in a quick, efficient payout.
Therefore, we kindly ask you to help us, and we will help you – because together we can achieve more.

1. Call us on 08000786088 or fill out our contact form
The first step is simple. All you have to do is get in contact and a member of our team will discuss your accident/ injury with you. We will gather information regarding your claim and advise you on how best to proceed.

2. Complete Claim Requirements
Once we have all the details of your case, we will put together your claim and manage your case from the first day to the last. You can be assured that we will do everything in our power to get you the compensation you deserve.

3. Receive Compensation
Once your claim has been successful, we will send your compensation to you! If we don’t win, we won’t charge you a penny. You can be sure you’ll receive maximum compensation for your injuries!

For more information on how to claim and an in-depth process, visit our ‘How To Claim’ page.

Understanding the distinction between employer liability and public liability claims can help you know which type best suits your situation:

• Employer Liability Claims: These relate to incidents where you’ve been injured or made ill while working, usually because your employer didn’t do enough to keep you safe. For example, if unsafe machinery or a lack of training led to your injury at work, you may be able to claim against your employer. The law requires employers to provide a safe workplace—if they fall short, they’re responsible for the consequences.

• Public Liability Claims: These apply when you’re injured in a public place because someone else (like a business, shop, or local council) didn’t take proper care. This could be anything from slipping on an unmarked wet floor in a supermarket to tripping over loose paving stones maintained by the council. In this case, you’re claiming against whoever is responsible for that public space.

In short, if you were harmed while working due to your employer’s negligence, employer liability covers you. If the incident happened in a public area and was someone else’s fault, public liability is the route to go.

In most cases, you won’t need to set foot in a courtroom to receive compensation for your injury. The majority of personal injury claims are resolved smoothly through negotiation and settlement outside of court, keeping the process as stress-free as possible for you.

However, if a fair agreement can’t be reached with the other side, taking the claim to court may sometimes be necessary. Rest assured—should it get to this point, our team will handle everything on your behalf, guiding you through each stage so you’re never left in the dark. Our goal is always to secure the best possible outcome for you with minimal fuss.

Navigating the personal injury claims process can feel like learning a new language—but don’t worry, we’ve got you covered. Here’s a quick rundown of some useful terms that often pop up during claims:

• Claimant: This is you—the person who’s suffered an injury and is seeking compensation.

• Defendant: The party you believe is responsible for your injury. This might be an individual, a company, or an organisation.

• Duty of care: The legal obligation that the defendant owes to keep you reasonably safe, whether at work, while shopping at Tesco, or simply visiting a public space.

• Negligence: This happens when that duty of care is breached, resulting in an injury or loss.

• Damages: The compensation awarded to cover the impact of your injury—this can include pain and suffering, lost earnings, and medical expenses.

If any of these terms feel confusing, don’t worry—our team is always here to explain the details and guide you throughout your claim.

We’ve helped a wide range of clients achieve positive outcomes after their accidents, with compensation awarded in a variety of circumstances. Here are a few examples to give you an idea of what’s possible:

• Workplace injuries: Compensation awarded to individuals injured due to unsafe work environments or accidents on site.
• Road traffic accidents: Passengers and drivers have received financial settlements after suffering injuries in car, motorcycle, and pedestrian incidents.
• Slips, trips, and falls: Individuals have successfully claimed after slipping in rented properties or public spaces due to negligence.
• Pedestrian accidents: Notably, significant settlements have been granted in cases where people—such as parents and children using zebra crossings—were struck by vehicles.
• Employer and public liability: Many have claimed successfully following incidents in rental homes or public venues where safety precautions were lacking.

No matter how complex or straightforward your case may seem, these real-world examples show that there are many situations where a claim may lead to a meaningful result for those affected.

• Head and brain
• Spinal cord injuries
• Amputation/limb damage
• Fatal incidents
• Chronic pain

Each individual case is taken and examined carefully and thoroughly as the effects of each injury vary and the impact they have on your life change from case to case. For more information, advice, guidance or legal representation, do not hesitate to contact Claims 24 for a free consultation. Finding out at the earliest opportunity whether you’re eligible to claim is paramount in helping you recover quicker and getting the financial support you need.