Serious Injury Claims – Expert Support When You Need It Most

You typically have around 3 years to start your personal injury claim and the time is counted from the date of your accident. If the date of your accident is approaching limitation, we can apply for an extension in most cases to ensure you do not lose the right to claim.
There are exceptions to the three-year rule in some cases, so if you think you might have a claim we advise you to contact us as soon as possible so we can determine your chances for successful compensation.

If you are making a claim for an accident at work then there are 3 main exceptions to the three-year rule:

• Mental Capacity – if your loved one no longer has the mental capacity to make a claim themselves
• Working Abroad – if your accident happened while you were working abroad.
• Defective Work Equipment – if your injury was caused by equipment that had a manufacturing defect.

The amount of compensation varies depending on the type of accident, the severity of the illness or injury, and the individual situation as each person can be affected differently. Compensation is calculated based on a variety of factors, including the impact on your lifestyle, expenses incurred, as well as loss of earnings and ongoing care costs. Every case is unique, so your circumstances—such as any long-term changes to your daily life, the support you now require, and out-of-pocket losses—will all be carefully considered.

As the amount varies case to case, our personal injury solicitors can assess your situation and provide you with a more accurate quote. For a quick estimate on how much you could be entitled to, why not visit our claims calculator?

Depending on your case you can claim for both general and special damages.
General damages are made up of the pain, suffering and loss of amenities due to the injury caused. This will be detailed in the medical report written by the medical expert following an independent examination.

Special damages may include:

• Travel Expenses
• Medical Care & Prescription Costs
• Rehabilitation
• Loss of Earnings
• Household Assistance & Adaptations
• Vehicle Damage
• Vehicle Hire, Storage & Recovery Charges
• Any other out-of-pocket expenses

By taking into account the full impact of your injury or illness—from immediate costs to ongoing needs—our team strives to secure the compensation you need to support your recovery and future wellbeing.

Interim payments are payments you can receive before your serious injury claim is fully settled. These are designed to provide financial support while your case is ongoing, especially when you might be facing mounting expenses or a loss of income after an accident.

They can help cover:

• Urgent medical care or rehabilitation costs
• Ongoing household bills and living expenses
• Adaptations to your home to assist with your recovery
• Any immediate support you need for your wellbeing

Interim payments offer peace of mind while your claim continues, allowing you to focus on recovery without worrying about how to pay for essential care or adjustments to your daily life. If you think you need an interim payment, our expert team can talk you through the process and help arrange the financial support you need as quickly as possible.

Yes. You can make a claim on behalf of a child under the age of 18 and/or if the claimant lacks the mental capacity. For all other claims, you are welcome to make an enquiry via our website or our contact centre for information which may assist your friend/relative who has been involved in an accident.

In general, anyone who has suffered a serious injury through no fault of their own within the last three years may be eligible to start a claim. If the injured person is under 18, a parent, guardian, or responsible adult can act on their behalf. Similarly, if someone no longer has the mental capacity to manage their own affairs—such as due to a brain injury or illness—a loved one can step in and pursue a claim for them.

If you’re unsure about your circumstances or want to help a friend or family member, our team can guide you through the process and clarify who is able to make a claim on someone else’s behalf.

Claims 24 work on a no-win – no-fee basis.
No win, No fee is a risk-free way of getting compensation for an injury or illness that wasn’t your fault.
It means there are no upfront costs, and there are no legal fees to be paid in the unlikely event that your claim is unsuccessful.

If you win your claim, we will make the following deductions:
• A success fee for winning
• Your solicitor’s fee
• The 3rd party normally cover all legal costs and expenses but if there is a shortfall, then this may also be deducted from your compensation.

We believe there should be no surprises when making a claim with us, so anything you need to know when making a decision will be made clear from the get-go. Come and talk to us for free for impartial advice.

The average time from the moment you contact Claims 24 till the moment you receive a check from us is 6-8 months.
However, every situation is different and the timeframe depends on many factors – one of them is your collaboration with us.

By providing all the correct information and attending all of the medical appointments which we arrange for you, our solicitors will be able to build a strong case on your behalf resulting in a quick, efficient payout.
Therefore, we kindly ask you to help us, and we will help you – because together we can achieve more.

1. Call us or fill out our form
The first step is simple. All you have to do is get in contact and a member of our team will discuss your accident/ injury with you. We will gather information regarding your claim and advise you on how best to proceed.

2. Complete Claim Requirements
Once we have all the details of your case, we will put together your claim and manage your case from the first day to the last. You can be assured that we will do everything in our power to get you the compensation you deserve.

3. Receive Compensation
Once your claim has been successful, we will send your compensation to you! If we don’t win, we won’t charge you a penny. You can be sure you’ll get every penny of your compensation as our fees are paid for by the party at fault!

For more information on how to claim and an in-depth process, visit our ‘How To Claim’ page.

• Head and brain
• Spinal cord injuries
• Amputation/limb damage
• Fatal incidents
• Chronic pain

Each individual case is taken and examined carefully and thoroughly as the effects of each injury vary and the impact they have on your life change from case to case. For more information, advice, guidance or legal representation, do not hesitate to contact Claims 24 for a free consultation. Finding out at the earliest opportunity whether you’re eligible to claim is paramount in helping you recover quicker and getting the financial support you need.

Case management is a key part of supporting people with serious injuries. In this process, a qualified case manager—often with a background in nursing or rehabilitation—works closely with you and your family to coordinate all the care and assistance you need during recovery.

Your case manager can help in many ways, including:

• Arranging rehabilitation and therapy services
• Liaising with hospitals, GPs, and specialists
• Organising adaptations to your home or transport
• Ensuring you receive any equipment or support workers required

Their goal is to make your recovery as smooth as possible by taking care of the practicalities, letting you focus on your health and life after injury. We regularly refer clients to experienced case managers who understand the challenges faced after a serious accident, so you receive tailored support every step of the way.