Car Accident Claims: Get the Compensation You Deserve

You typically have around 3 years to start your personal injury claim and the time is counted from the date of your accident. If the date of your accident is approaching limitation, we can apply for an extension in most cases to ensure you do not lose the right to claim.
There are exceptions to the three-year rule in some cases, so if you think you might have a claim we advise you to contact us as soon as possible so we can determine your chances for successful compensation.

If you are making a claim for an accident at work then there are 3 main exceptions to the three-year rule:

• Mental Capacity – if your loved one no longer has the mental capacity to make a claim themselves
• Working Abroad – if your accident happened while you were working abroad.
• Defective Work Equipment – if your injury was caused by equipment that had a manufacturing defect.

If your car accident occurred in Scotland, there are a few important distinctions to be aware of compared to claims made elsewhere in the UK. Scottish claims are managed under different laws and follow a separate legal process, particularly with regard to funding options and agreements. As a result, you will be given guidance tailored specifically to your circumstances in Scotland, including a clear explanation of how the legal process might vary and what to expect at each stage.

Rest assured, you’ll still benefit from dedicated support to guide you through your claim—just with advice and procedures suited to Scottish law. You’ll also receive detailed information about funding arrangements to ensure you remain fully informed and confident throughout your claim.

The amount of compensation varies depending on the type of accident, the severity of the illness or injury, and the individual situation as each person can be affected differently.

As the amount varies case to case, our personal injury solicitors can assess your situation and provide you with a more accurate quote. For a quick estimate on how much you could be entitled to, why not visit our claims calculator?

Depending on your case you can claim for both general and special damages.
General damages are made up of the pain, suffering and loss of amenities due to the injury caused. This will be detailed in the medical report written by the medical expert following an independent examination.

Special damages:

• Travel Expenses
• Medical Care & Prescription Costs
• Rehabilitation
• Loss of Earnings
• Household Assistance & Adaptations
• Vehicle Damage
• Vehicle Hire, Storage & Recovery Charges
• Any other out-of-pocket expenses

Yes. You can make a claim on behalf of a child under the age of 18 and/or if the claimant lacks the mental capacity. For all other claims, you are welcome to make an enquiry via our website or our contact centre for information which may assist your friend/relative who has been involved in an accident.

You could also be able to claim for a loved one if they died in a car accident, or are unable to make the claim for themselves. In situations like these, the process can seem daunting, but our team can help guide you through the steps needed to support your claim, whether you’re acting as a parent, guardian, executor, or simply assisting someone who’s unable to pursue a claim on their own.

Most car accident claims are resolved through negotiation, but sometimes disagreements can get in the way. A claim may need to go to court if:

• The other party refuses to accept responsibility for the accident (liability is in dispute)
• There’s a disagreement over the amount of compensation owed
• Essential facts or evidence are challenged by the other side

Taking a claim to court is usually a last resort, and we’ll do everything we can to resolve things amicably first. If court action becomes necessary, we’ll guide you through each step and ensure you have the support you need.

To put it simply, you cannot claim against yourself. If you are 100% sure that you are the only one to blame for an accident, injury, illness or misdiagnosis then unfortunately you can not make a claim. However, if it was a road traffic accident, any other people who were travelling with you and suffered injuries can make a claim. If liability was split (50/50) then you are able to make a claim for 50% of the total value of your claim.

In some types of situations, one or another party can be at partial fault. If you think this might be the case, we advise you to contact us for a free consultation where we will distinguish your chances to claim.

If you’ve been injured or involved in an accident and think you may be entitled to make a claim, there are a few key steps you should take straight away to help support your case and protect your interests:

• Gather photographic evidence: Clear pictures of the accident area, any damage, and visible injuries can be really helpful, though it may not always be possible depending on the circumstances. Snap shots from your phone or ask someone else to help if you’re unable.
• Obtain witness statements: Collect contact details from anyone who saw what happened. Independent accounts from witnesses help us build your claim and provide valuable support for your version of events.
• Record any injury details and/or symptoms: Keep a diary of your injuries, pain levels, and how your symptoms develop or improve over time. This will support any medical evidence and show the rate of your recovery.
• Record any financial losses: Keep receipts and make note of any personal expenses you’ve had to pay as a direct result of your injury, such as medical bills, travel costs, or lost earnings.
• Report the incident: Make sure to report the accident to the relevant authorities or your employer as soon as possible. For example, if it was a road traffic accident, notify the police and your insurance company. If it happened at work, ensure it’s logged in your workplace accident book.

If you have been injured at the workplace then you should also:

• Ask for help: A trusted colleague or your trade union representative can help you sort things out.
• Follow workplace procedures: Inform your supervisor and complete any internal reporting requirements promptly.

Taking these steps as soon as you can will help strengthen your claim and ensure all the necessary details are captured while they’re still fresh. Even if you’re unsure whether you want to pursue a claim, gathering evidence early on gives you more options later.

Accident investigation specialists—such as advanced driving instructors or former police accident investigators—can play a crucial role in your car accident claim. Their expertise allows them to objectively analyze the sequence of events, reconstruct the scene, and identify important details that might otherwise be overlooked.

Typically, these professionals will:

• Review physical evidence, vehicle damage, and road conditions
• Create detailed accident reconstructions to clarify what happened
• Interview witnesses to gather different perspectives
• Prepare comprehensive reports to support your claim

Their independent assessments can help establish fault more clearly and may strengthen your case, particularly if the circumstances are disputed or complex. By involving these specialists, we aim to ensure all the evidence is thoroughly considered so you have the best chance of a successful outcome.

If you’re considering making a car accident claim with us on a no win, no fee basis, you might hear about something called After The Event (ATE) insurance. This type of insurance is designed to protect you from having to pay any legal costs or expenses should your claim not be successful.

Here’s how it works:

• No upfront payment: If we proceed with your claim, you don’t need to worry about purchasing ATE insurance yourself. We can arrange this cover on your behalf for added peace of mind.
• What it covers: ATE insurance typically covers costs such as court fees and the opponent’s legal costs, so you aren’t left facing unexpected bills if the claim isn’t successful.
• When is it needed? If you already have an existing legal expenses policy—sometimes included in your car or home insurance—that may be sufficient. If not, ATE insurance becomes particularly important for no win, no fee claims.

Rest assured, we’ll talk you through all the options and ensure you have the right protection in place before your claim goes ahead. Our goal is to keep the process clear and risk-free from start to finish.

Claims 24 work on a no-win – no-fee basis.
No win, No fee is a risk-free way of getting compensation for an injury or illness that wasn’t your fault.
It means there are no upfront costs, and there are no legal fees to be paid in the unlikely event that your claim is unsuccessful.

If you win your claim, we may make the following deductions:
• A success fee of between 25% for winning – could be more in some cases
• The solicitor’s fee if this is unrecoverable – this is usually capped to a success fee
• The 3rd party insurers normally cover all legal fees, disbursements and expenses but if there is a shortfall, then this may be deducted from your compensation as a success fee usually capped at 25%

We believe there should be no surprises when making a claim with us, so anything you need to know when making a decision will be made clear from the get-go. Come and talk to us for free for impartial advice.

The average time from the moment you contact Claims 24 till the moment you receive a check from us is 6-8 months.
However, every situation is different and the timeframe depends on many factors – one of them is your collaboration with us.

By providing all the correct information and attending all of the medical appointments which we arrange for you, our solicitors will be able to build a strong case on your behalf resulting in a quick, efficient payout.
Therefore, we kindly ask you to help us, and we will help you – because together we can achieve more.

The average time from the moment you contact Claims 24 till the moment you receive your compensation payout is 6-8 months.
However, every situation is different and the time frame depends on many factors – one of them is your co=operation with us.

By providing all the correct information and attending all of the medical appointments on time (which we arrange for you), your file handler will be able to build a strong case on your behalf resulting in a quick, efficient payout.
Therefore, we kindly ask you to help us, and we will help you – because together we can achieve more.

The average time from the moment you contact Claims 24 till the moment you receive your compensation payout is 6-8 months.
However, every situation is different and the time frame depends on many factors – one of them is your co=operation with us.

By providing all the correct information and attending all of the medical appointments on time (which we arrange for you), your file handler will be able to build a strong case on your behalf resulting in a quick, efficient payout.
Therefore, we kindly ask you to help us, and we will help you – because together we can achieve more.

There are three main conditions when claiming compensation following a car accident:
• The person should not be at fault for the accident.
• The person must be injured either physically or psychologically.
• The accident must have happened within the last three years.

However, there are exceptions to these and so if you have any doubts about whether you are entitled to claim or not, do not hesitate to give us a call for a free consultation.

Wearing a seatbelt is a recommendation for your own safety, however, sometimes people just forget to wear it. If this is the case, you can still make an accident claim, but the amount of compensation might be slightly lower than you would get if a seatbelt was worn.

If you’re unable to come to us in person, don’t worry—we’re here to make things as easy as possible for you. We can organise consultations over the phone or by video call, so you can speak to us from the comfort of your home. If you’d prefer, we can even arrange a home or hospital visit when needed. And if you do wish to see us face-to-face, we have offices throughout the UK, so arranging a local appointment is always an option. Our goal is to be flexible and support you in whatever way works best for your situation.

At Claims 24, we understand that support after a car accident goes beyond just legal advice and compensation—it’s about your full recovery. That’s why we proudly work with leading national charities and local support groups dedicated to helping those affected by road accidents and serious injuries.

Some of the respected charities and organisations we’re involved with include:

• Brake – The Road Safety Charity
• RoadPeace – The Road Crash Victims Charity
• Headway – The Brain Injury Association
• The Brain and Spine Foundation
• The Spinal Injury Association
• The UK Acquired Brain Injury Forum

Our relationships with these organisations allow us to connect you with tailored physical, financial, and emotional support—right in your community. Whether you need guidance through rehabilitation or someone to talk to, we’ll do our best to ensure you get the help that’s local, practical, and compassionate. Your recovery matters to us, every step of the way.