Falls, Slips & Trips

You typically have around 3 years to start your personal injury claim and the time is counted from the date of your accident. If the date of your accident is approaching limitation, we can apply for an extension in most cases to ensure you do not lose the right to claim.
There are exceptions to the three-year rule in some cases, so if you think you might have a claim we advise you to contact us as soon as possible so we can determine your chances for successful compensation.

If you are making a claim for an accident at work then there are 3 main exceptions to the three-year rule:

• Mental Capacity – if your loved one no longer has the mental capacity to make a claim themselves
• Working Abroad – if your accident happened while you were working abroad.
• Defective Work Equipment – if your injury was caused by equipment that had a manufacturing defect.

The amount of compensation varies depending on the type of accident, the severity of the illness or injury, and the individual situation as each person can be affected differently.

As the amount varies case to case, our personal injury solicitors can assess your situation and provide you with a more accurate quote. For a quick estimate on how much you could be entitled to, why not visit our claims calculator?

Depending on your case you can claim for both general and special damages.
General damages are made up of the pain, suffering and loss of amenities due to the injury caused. This will be detailed in the medical report written by the medical expert following an independent examination.

Special damages:

• Travel Expenses
• Medical Care & Prescription Costs
• Rehabilitation
• Loss of Earnings
• Household Assistance & Adaptations
• Vehicle Damage
• Vehicle Hire, Storage & Recovery Charges
• Any other out-of-pocket expenses

Yes. You can make a claim on behalf of a child under the age of 18 and/or if the claimant lacks the mental capacity. For all other claims, you are welcome to make an enquiry via our website or our contact centre for information which may assist your friend/relative who has been involved in an accident.

There are several things you can do to help support your case if you have been injured or been involved in an accident and feel you may be entitled to make a claim:

• Gather photographic evidence: clear pictures of the accident area can be really helpful although it may not always be possible
• Obtain witness statements: these help us build your claim
• Record any injury details and/or symptoms: This will support any medical evidence and show the rate of your recovery.
• Record any financial losses: This includes any expenses you’ve personally made as a direct result of your injury.

If you have been injured at the workplace then you should also:

•Ask for help: A trusted colleague or your trade union representative can help you sort things out.

In some types of situations, one or another party can be at partial fault. If you think this might be the case, we advise you to contact us for a free consultation where we will distinguish your chances to claim.

Claims 24 work on a no-win – no-fee basis.
No win, No fee is a risk-free way of getting compensation for an injury or illness that wasn’t your fault.
It means there are no upfront costs, and there are no legal fees to be paid in the unlikely event that your claim is unsuccessful.

If you win your claim, we may make the following deductions:
• A success fee of between 25% for winning – could be more in some cases
• The solicitor’s fee if this is unrecoverable – this is usually capped to a success fee
• The 3rd party insurers normally cover all legal fees, disbursements and expenses but if there is a shortfall, then this may be deducted from your compensation as a success fee usually capped at 25%

We believe there should be no surprises when making a claim with us, so anything you need to know when making a decision will be made clear from the get-go. Come and talk to us for free for impartial advice.

The average time from the moment you contact Claims 24 till the moment you receive your compensation payout is 6-8 months.
However, every situation is different and the time frame depends on many factors – one of them is your co=operation with us.

By providing all the correct information and attending all of the medical appointments on time (which we arrange for you), your file handler will be able to build a strong case on your behalf resulting in a quick, efficient payout.
Therefore, we kindly ask you to help us, and we will help you – because together we can achieve more.

1. Call us on 08000786088 or fill out our contact form
The first step is simple. All you have to do is get in contact and a member of our team will discuss your accident/ injury with you. We will gather information regarding your claim and advise you on how best to proceed.

2. Complete Claim Requirements
Once we have all the details of your case, we will put together your claim and manage your case from the first day to the last. You can be assured that we will do everything in our power to get you the compensation you deserve.

3. Receive Compensation
Once your claim has been successful, we will send your compensation to you! If we don’t win, we won’t charge you a penny. You can be sure you’ll receive maximum compensation for your injuries!

For more information on how to claim and an in-depth process, visit our ‘How To Claim’ page.

The most important thing is being able to prove that the accident was due to someone else’s negligence.

Therefore, you should make a note of the road name or the name of the place where you have fallen. Take pictures of any injuries you have sustained and any medical treatment you have had.

If possible take details of any witnesses that saw the accident and take photographs of the defective road or footpath surface which caused your accident. This will help to prove that the council or highways agency has been negligent and help our solicitors build your case.

To support your claim, we need to prove that your injuries were caused by someone else’s negligence. When you contact us, you’ll receive free, unlimited legal advice, and we’ll ask you for details about your accident to assess your claim. The more information you can provide, the better we can advise you on your rights and the potential compensation you may be entitled to.

We may ask you the following:

• Where and when did the accident occur?
• What injuries did you sustain as a result of the accident?
• Who do you think was at fault for the accident?
• Were there any accident reports or witness statements made?
• Do you have photos, CCTV, or any other evidence from the accident scene?
• What medical treatment have you received, and when?
• Do you have any medical reports documenting your injuries?
• What pain or ongoing symptoms are you suffering from?
• How much time have you had to take off work due to your injuries?
• Have you experienced any loss of earnings?
• Have you had to make any adjustments to your home or daily routine?

The more detailed the information, the stronger your case will be.