If you or a loved one has suffered due to surgical error, you deserve answers—and fair compensation. Claims 24 specialises in supporting people across the UK who have experienced injury, complications, or substandard results after surgery. Our experienced solicitors work tirelessly to help you reclaim your health, peace of mind, and financial security.
Claims 24 are here to support you whatever the circumstances.
Neglect by surgeons or clinicians can cover a wide range of situations:
Surgical negligence can also include other forms of error, such as:
This isn’t an exhaustive list—if you’ve experienced any unexpected injury or complication following a surgical procedure, it’s important to reach out for advice to see if your circumstances may qualify for a claim.
If you’ve been the victim of a surgery accident, you might not know who to turn to. You may be confused, irritated and, hesitant, trying to work out exactly who is at fault. At this difficult time, our expert solicitors will assist you each step of the way in receiving your maximum compensation.
Claims 24 is a highly experienced professional team of solicitors who have proven experience dealing with surgery claims and have an understanding and attentive approach to all cases. Claims 24 have maintained an excellent reputation and offeroffers a transparent and honest service to put our clients’ interests first.
You typically have around 3 years to start your personal injury claim and the time is counted from the date of your accident. If the date of your accident is approaching limitation, we can apply for an extension in most cases to ensure you do not lose the right to claim.
There are exceptions to the three-year rule in some cases, so if you think you might have a claim we advise you to contact us as soon as possible so we can determine your chances for successful compensation.
If you are making a claim for an accident at work then there are 3 main exceptions to the three-year rule:
A “Never Event” refers to a serious incident during surgery that is entirely preventable if proper safety procedures and guidelines are followed. These are mistakes, such as performing surgery on the wrong body part, leaving surgical instruments inside a patient, or giving the wrong type of blood, which simply should not occur in modern healthcare environments. The NHS and other health authorities provide clear protocols to avoid these incidents, so when a Never Event does happen, it signals a significant failure in patient safety.
If you think you’ve experienced a Never Event, our expert team can help you seek compensation—supporting you every step of the way, from understanding what went wrong to making a claim for your injuries.
The amount of compensation varies depending on the type of accident, the severity of the illness or injury, and the individual situation as each person can be affected differently.
As the amount varies case to case, our personal injury solicitors can assess your situation and provide you with a more accurate quote. For a quick estimate on how much you could be entitled to, why not visit our claims calculator?
When valuing your claim, we’ll look at:
Each claim is unique, so we’ll take the time to understand exactly how your injury or illness has affected your life before providing an estimate.
Depending on your case you can claim for both general and special damages.
General damages are made up of the pain, suffering and loss of amenities due to the injury caused. This will be detailed in the medical report written by the medical expert following an independent examination.
Special damages:
Experiencing a severe injury such as nerve damage, unexpected amputation, anaesthetic awareness during surgery, contaminated blood transfusions, or a spinal injury can be life-changing and distressing. These injuries often require specialised treatment, rehabilitation, and can have a lasting impact on your quality of life.
If you’ve been affected by any of these complications as a result of surgical error, here’s what you should do:
Our solicitors are highly experienced in handling complex surgical claims—including injuries from nerve damage, amputation, spinal trauma, anaesthetic awareness, and contaminated blood. We understand the emotional and practical challenges you’re facing and offer a sensitive yet robust approach to help you achieve the best possible outcome.
Most importantly, many of these claims can be managed on a no-win, no-fee basis, meaning you can pursue justice and compensation without the risk of upfront legal costs. If you’re dealing with the consequences of a surgical error, don’t hesitate to get in touch—we’ll be with you every step of the way.
Yes. You can make a claim on behalf of a child under the age of 18 and/or if the claimant lacks the mental capacity. For all other claims, you are welcome to make an enquiry via our website or our contact centre for information which may assist your friend/relative who has been involved in an accident.
Yes, you can bring a claim if your surgical accident was a result of negligence by the NHS, a private hospital, clinic, or even an individual surgeon. It’s not uncommon for more than one party to be responsible, especially in complex procedures involving multiple professionals or healthcare organisations.
Our expert solicitors will investigate on your behalf, looking carefully at every detail to identify who is at fault. Whether the fault lies with an NHS trust, a private healthcare provider, or the actions of a specific medical professional, we have the experience to ensure your claim is directed to the right place. We’ll guide you through every stage, making the process as smooth as possible, so you can focus on your recovery rather than the red tape.
Claims 24 work on a no-win – no-fee basis.
No win, No fee is a risk-free way of getting compensation for an injury or illness that wasn’t your fault.
It means there are no upfront costs, and there are no legal fees to be paid in the unlikely event that your claim is unsuccessful.
If you win your claim, we may make the following deductions:
• A success fee of between 25% for winning – could be more in some cases
• The solicitor’s fee if this is unrecoverable – this is usually capped to a success fee
• The 3rd party insurers normally cover all legal fees, disbursements and expenses but if there is a shortfall, then this may be deducted from your compensation as a success fee usually capped at 25%
We believe there should be no surprises when making a claim with us, so anything you need to know when making a decision will be made clear from the get-go. Come and talk to us for free for impartial advice.
The average time from the moment you contact Claims 24 till the moment you receive your compensation payout is 6-8 months.
However, every situation is different and the time frame depends on many factors – one of them is your co=operation with us.
By providing all the correct information and attending all of the medical appointments on time (which we arrange for you), your file handler will be able to build a strong case on your behalf resulting in a quick, efficient payout.
Therefore, we kindly ask you to help us, and we will help you – because together we can achieve more.
The average time from the moment you contact Claims 24 till the moment you receive your compensation payout is 6-8 months.
However, every situation is different and the time frame depends on many factors – one of them is your co=operation with us.
By providing all the correct information and attending all of the medical appointments on time (which we arrange for you), your file handler will be able to build a strong case on your behalf resulting in a quick, efficient payout.
Therefore, we kindly ask you to help us, and we will help you – because together we can achieve more.
If the party responsible for your injury challenges the details of your claim or disagrees with the compensation amount we propose, don’t worry—this is not uncommon, and we have a clear plan in place.
Here’s what usually happens:
Our priority is to resolve your claim efficiently and with as little stress as possible, all while keeping your best interests at heart.
The first stage in your surgical negligence claim is a relaxed, no-pressure chat with one of our helpful claims specialists. This consultation is completely free and comes with no strings attached—so you’re welcome to simply discuss your experience, ask questions, and find out where you stand.
During this initial conversation, you can:
Above all, we’re here to listen and guide you, with clarity and honesty from the start—no jargon or surprises, just the support and insight you need to move forward with confidence.
If your loved one has been affected by a surgery gone wrong or negligence from the healthcare professionals performing surgery, then we are here to help you.
You are entitled to claim on their behalf even though we understand that the compensation you receive can in no way make up for the loss you have suffered. We hope to achieve maximum compensation to alleviate some of the financial burdens you may face.
Yes, you can. Setting up a personal injury trust is a sensible way to safeguard your compensation, especially if you’re concerned about how it might affect any means-tested benefits you currently receive (or may need in the future).
A personal injury trust allows your compensation to be held separately from your everyday finances, meaning it won’t usually be counted when assessing your eligibility for benefits such as Universal Credit or Housing Benefit.
We can talk you through the process and help arrange the trust for you. This provides peace of mind that your settlement is protected, giving you flexibility and security for the future.
We understand that behind every claim is a real person dealing with life-changing challenges. Take, for instance, the story of Stephen, a dedicated social worker whose routine hip operation took a devastating turn. After surgery, Stephen experienced complications due to inadequate post-operative monitoring, leading to an undetected drop in blood pressure. Unfortunately, this caused permanent spinal cord damage and left him paralysed from the waist down.
With the right legal support, Stephen was able to access interim payments that immediately eased his daily needs—such as securing a lightweight wheelchair and arranging for essential home care. His compensation not only covered these urgent requirements but was also structured, with the help of experts, to ensure he could draw on funds for the rest of his life through a personal injury trust.
Stephen’s journey highlights how, even when a successful claim can’t undo the harm suffered, it can provide vital financial relief, care solutions, and long-term stability. We are committed to achieving these kinds of outcomes for our clients, helping them adapt, recover, and rebuild as best as possible.
Our lines are open 24/7, all year round so get in touch today to see how we can help you.
Claims 24 is a trading style of LPS Solicitors Ltd, a company registered in England & Wales (Number 08580211).
Registered Office: Alpha House, 2 Coop Place, Bradford, West Yorkshire, BD5 8JX, England.
VAT No: 814151365. We are authorized and regulated by the Solicitors Regulation Authority. You can access the Solicitors Regulation Authority rules at: www.sra.org.uk/solicitors/standards-regulations/
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