The amount of compensation varies depending on the type of accident, the severity of the illness or injury, and the individual situation as each person can be affected differently.

As the amount varies case to case, our personal injury solicitors can assess your situation and provide you with a more accurate quote. For a quick estimate on how much you could be entitled to, why not visit our claims calculator?

Depending on your case you can claim for both general and special damages.
General damages are made up of the pain, suffering and loss of amenities due to the injury caused. This will be detailed in the medical report written by the medical expert following an independent examination.

Special damages:

• Travel Expenses
• Medical Care & Prescription Costs
• Rehabilitation
• Loss of Earnings
• Household Assistance & Adaptations
• Vehicle Damage
• Vehicle Hire, Storage & Recovery Charges
• Any other out-of-pocket expenses

Yes. You can make a claim on behalf of a child under the age of 18 and/or if the claimant lacks the mental capacity. For all other claims, you are welcome to make an enquiry via our website or our contact centre for information which may assist your friend/relative who has been involved in an accident.

There are several things you can do to help support your case if you have been injured or been involved in an accident and feel you may be entitled to make a claim:

• Gather photographic evidence: clear pictures of the accident area can be really helpful although it may not always be possible
• Obtain witness statements: these help us build your claim
• Record any injury details and/or symptoms: This will support any medical evidence and show the rate of your recovery.
• Record any financial losses: This includes any expenses you’ve personally made as a direct result of your injury.
• Household Assistance & Adaptations

If you have been injured at the workplace then you should also:

• Ask for help: A trusted colleague or your trade union representative can help you sort things out.

In some types of situations, one or another party can be at partial fault. If you think this might be the case, we advise you to contact us for a free consultation where we will distinguish your chances to claim.

Claims 24 work on a no-win – no-fee basis.
No win, No fee is a risk-free way of getting compensation for an injury or illness that wasn’t your fault.
It means there are no upfront costs, and there are no legal fees to be paid in the unlikely event that your claim is unsuccessful.

If you win your claim, we may make the following deductions:

• A success fee of between 25% for winning – could be more in some cases
• The solicitor’s fee if this is unrecoverable – this is usually capped to a success fee
• The 3rd party insurers normally cover all legal fees, disbursements and expenses but if there is a shortfall, then this may be deducted from your compensation as a success fee usually capped at 25%

We believe there should be no surprises when making a claim with us, so anything you need to know when making a decision will be made clear from the get-go. Come and talk to us for free for impartial advice.

The average time from the moment you contact Claims 24 till the moment you receive your compensation payout is 6-8 months. However, every situation is different and the time frame depends on many factors – one of them is your co=operation with us.

By providing all the correct information and attending all of the medical appointments on time (which we arrange for you), your file handler will be able to build a strong case on your behalf resulting in a quick, efficient payout. Therefore, we kindly ask you to help us, and we will help you – because together we can achieve more.

1. Call us on 08000786088 or fill out our contact form
The first step is simple. All you have to do is get in contact and a member of our team will discuss your accident/ injury with you. We will gather information regarding your claim and advise you on how best to proceed.

2. Complete Claim Requirements
Once we have all the details of your case, we will put together your claim and manage your case from the first day to the last. You can be assured that we will do everything in our power to get you the compensation you deserve.

3. Receive Compensation
Once your claim has been successful, we will send your compensation to you! If we don’t win, we won’t charge you a penny. You can be sure you’ll receive maximum compensation for your injuries!

For more information on how to claim and an in-depth process, visit our ‘How To Claim’ page.

To make a Holiday Illness Claim under The Package Travel, Package Holidays and Package Tours Regulations 1992, the tour operator must be based in the UK and have provided you with a ‘Package Holiday’. This is will be stipulated on the ATOL Certificate that you will receive from the tour operator. If you booked a flight-plus or hotel-only holiday then you are not entitled to claim under these regulations.

If the illness you have suffered is believed to be due to the negligence of the hotel abroad, we can help you claim against the tour operator you booked your holiday with by establishing that they have failed to provide a high English standard of reasonable care and that they lacked care and fell below a reasonable standard in the service they provided.

Common indicators that bed bugs are around include the following:

• Bloodstains on your sheets or pillowcases.
• Dark or rusty spots of bedbug excrement on sheets and mattresses, bedclothes, and walls.
• Bedbug fecal spots, eggshells, or skin sheds in corners of the mattress.
• A bad, musty smell in the room.

If you were a victim of bed bug bites, call Claims 24 now so we can help you claim the compensation you deserve.

The symptoms of food poisoning will vary on an individual basis. Factors such as age, weight and the type of bacteria causing the poisoning will result in different symptoms manifesting. Below you can find common symptoms associated with food poisoning:

• Feeling sick (nausea)
• Vomiting
• Diarrhoea, which may contain blood or mucus
• Stomach cramps and abdominal (stomach) pain
• A lack of energy and weakness
• Loss of appetite
• A high temperature (fever)
• Aching muscles
• Chills
• Fatigue (loss of energy)

Food poisoning is typically caused by one of two things:

The first is bacteria. Bacteria is by far the most widespread cause of food poisoning. E. coli, listeria, and salmonella are very common culprits when it comes to food poisoning.

The second is parasites. Parasites are a type of germ which survive in animals and water such as ponds and lakes. Local tap water used abroad to wash salads and fruits can carry parasites and is a common cause of holiday illness. Parasites found in swimming pools are not killed by the use of chlorine.

Anyone can get a parasitic infection. But some people are at greater risk than others. You’re more likely to contract a parasitic infection if:

• You have a compromised immune system or are already sick with another illness.
• You have travelled to a tropical or subtropical region of the world.
• There is a lack of a clean supply of drinking water.
• You swim in lakes, rivers, or ponds where Giardia or other parasites are common.

Parasitic infections are usually caused by three types of organisms:

The first is Protozoa – Protozoa are single-celled organisms that can live and multiply inside your body. Some infections caused by protozoa include giardiasis. This is a serious infection that you can contract from drinking water infected with Giardia.

The second is Helminths – These are multi-celled organisms that can live in or outside of your body. They’re more commonly known as worms. They include flatworms, tapeworms, thorny-headed worms, and roundworms.

The final organism is Ectoparasites – These are multicelled organisms that live on or feed off your skin. They include some insects and arachnids, such as mosquitos, fleas, ticks, and mites.

The common symptoms of parasitic infections incepted whilst on holiday abroad vary depending on the organism.

For example:

• Giardia may cause diarrhoea, gas, upset stomach, greasy stools, and dehydration.
• Cryptosporidiosis may cause stomach cramps, stomach pain, nausea, vomiting, dehydration, weight loss, and fever.
• Toxoplasmosis may cause flu-like symptoms, including swollen lymph nodes and muscle aches or pains that can last for over a month.

If you have suffered from such symptoms and parasites illness whilst on a package holiday abroad you may be entitled to claim.

Pool bugs are caused by germs spread by swallowing, breathing in mists or aerosols of, or having contact with contaminated water in swimming pools, hot tubs, water parks, water play areas and interactive fountains. Pool bugs can also be caused by chemicals in the water or chemicals that evaporate from the water and cause indoor air quality problems. If this sounds like something that has happened to you, give us a call and our team will be happy to help.

The symptoms of pool bugs will vary on an individual basis. Factors such as age, weight and the type of bug causing the infection will result in different symptoms manifesting. Below you can find common symptoms associated with food poisoning:

• Eye Infections
• Skin Infections
• Gastrointestinal Infections
• Respiratory Infections
• Neurologic Infections
• Wound Infections
• Diarrhoea
• Vomiting