The amount of compensation varies depending on the type of accident, the severity of the illness or injury, and the individual situation as each person can be affected differently.

As the amount varies case to case, our personal injury solicitors can assess your situation and provide you with a more accurate quote. For a quick estimate on how much you could be entitled to, why not visit our claims calculator?

Depending on your case you can claim for both general and special damages.
General damages are made up of the pain, suffering and loss of amenities due to the injury caused. This will be detailed in the medical report written by the medical expert following an independent examination.

Special damages:

• Travel Expenses
• Medical Care & Prescription Costs
• Rehabilitation
• Loss of Earnings
• Household Assistance & Adaptations
• Vehicle Damage
• Vehicle Hire, Storage & Recovery Charges
• Any other out-of-pocket expenses

Yes. You can make a claim on behalf of a child under the age of 18 and/or if the claimant lacks the mental capacity. For all other claims, you are welcome to make an enquiry via our website or our contact centre for information which may assist your friend/relative who has been involved in an accident.

There are several things you can do to help support your case if you have been injured or been involved in an accident and feel you may be entitled to make a claim:

• Gather photographic evidence: clear pictures of the accident area can be really helpful although it may not always be possible
• Obtain witness statements: these help us build your claim
• Record any injury details and/or symptoms: This will support any medical evidence and show the rate of your recovery.
• Record any financial losses: This includes any expenses you’ve personally made as a direct result of your injury.
• Household Assistance & Adaptations

If you have been injured at the workplace then you should also:

• Ask for help: A trusted colleague or your trade union representative can help you sort things out.

In some types of situations, one or another party can be at partial fault. If you think this might be the case, we advise you to contact us for a free consultation where we will distinguish your chances to claim.

Claims 24 work on a no-win – no-fee basis.
No win, No fee is a risk-free way of getting compensation for an injury or illness that wasn’t your fault.
It means there are no upfront costs, and there are no legal fees to be paid in the unlikely event that your claim is unsuccessful.

If you win your claim, we may make the following deductions:

• A success fee of between 25% for winning – could be more in some cases
• The solicitor’s fee if this is unrecoverable – this is usually capped to a success fee
• The 3rd party insurers normally cover all legal fees, disbursements and expenses but if there is a shortfall, then this may be deducted from your compensation as a success fee usually capped at 25%

We believe there should be no surprises when making a claim with us, so anything you need to know when making a decision will be made clear from the get-go. Come and talk to us for free for impartial advice.

The average time from the moment you contact Claims 24 till the moment you receive your compensation payout is 6-8 months. However, every situation is different and the time frame depends on many factors – one of them is your co=operation with us.

By providing all the correct information and attending all of the medical appointments on time (which we arrange for you), your file handler will be able to build a strong case on your behalf resulting in a quick, efficient payout. Therefore, we kindly ask you to help us, and we will help you – because together we can achieve more.

Road traffic accidents can cause physical injury, stress, and sometimes an absence of work resulting in loss of earnings. Furthermore, some people experience a fear of being in a vehicle due to psychological trauma. Therefore, we understand that you might not want to claim against your friend or relative.

However, there are a few things you should know which might change the situation.

Most passengers are afraid to claim because they think that the driver needs to pay the compensation from their own pocket. However, it is the insurance company which pays the compensation, therefore you do not need to worry about your friend’s or relative’s finances. The insurance premium is another sensitive topic when speaking about compensation claims. It is very likely that the faulty driver’s insurance will increase, but getting the support you need to recover from injuries following a car accident is paramount as it can have long-lasting results on your lifestyle and affect those around you too.

1. Call us on 08000786088 or fill out our contact form
The first step is simple. All you have to do is get in contact and a member of our team will discuss your accident/ injury with you. We will gather information regarding your claim and advise you on how best to proceed.

2. Complete Claim Requirements
Once we have all the details of your case, we will put together your claim and manage your case from the first day to the last. You can be assured that we will do everything in our power to get you the compensation you deserve.

3. Receive Compensation
Once your claim has been successful, we will send your compensation to you! If we don’t win, we won’t charge you a penny. You can be sure you’ll receive maximum compensation for your injuries!

For more information on how to claim and an in-depth process, visit our ‘How To Claim’ page.

In most cases, the bus driver will take all the details from bus passengers when the bus is involved in an accident.

If the police attend the accident, then you will be mentioned in a police report and that would count as evidence. You may also want to save your bus ticket as additional supportive evidence.

You can provide a reference from someone who was travelling with you or any witnesses of the accident.

As a passenger travelling on a bus or coach, you are in the care of the bus or coach operator for the duration of the journey. There is potential for numerous injuries in the unfortunate event of a collision, emergency stop, or other accident as buses aren’t legally required to have seat belts for passengers.

Common injuries include cuts, bruises, whiplash, fractures and head injuries. However, if you experience any physical or psychological injuries after a bus or coach accident, you may be able to claim compensation. So the best thing to do is to call claims 24 for advice as soon as possible.

If the accident was caused by inadequately maintained or dangerous roads in England & Wales, then the bus accident claim will be filed against the local authorities who are accountable for road safety.

Bus Accidents caused by another vehicle would mean the claim would be filed against the driver of that vehicle, not the bus driver.

In both of these instances, call us for more advice on how to proceed and let us help you claim the compensation you deserve.